Warranty Information and Returns
Manufacturer defects have a full year 10 warranty. If we make a mistake in manufacturing, we'll replace it every time at our cost. We will troubleshoot and ask for pictures to verify the warranty issue.
Mechanical parts are a little different, as there is a natural wear and tear like any machine and we can't say it will last forever. We can say, however, that we will replace any mechanical part that is faulty for one full year. We will pay shipping to return it and get you a new one out, at no cost. We will troubleshoot and ask for pictures to verify the warranty issue.
We designed the Float Tent for a person that already enjoys floating and is ready to have a float tank in their home. Purchasing a Float Tent to try floating is not a good way to do it, we strongly recommend booking a session or two at a float center before buying our tank. With that said, here is the rest of our return policy:
If you are unsatisfied for any reason with your Float Tent purchase within 45 days you can send it back to us for a refund. We do have a 15% restocking fee and you will be responsible for the shipping costs of the return.